Help   Desk   

Unsurpassed Logistics and Supply Chain support incorporates a passionate commitment to superior service, continual performance improvement, and cost reduction. API provides a unique combination of business analysis, support services and technology to continually improve business performance while reducing costs.


  • Integrated Logistics Support (ILS) - Training and training support, technical data & publications, help desk, procurement and spare parts replacement, and computer resources support
  • Supply Chain Software Solutions – Custom developed software solutions include EDI/XML/CSV file translation, AS2 Communication, Electronic Invoicing, and Electronic Bill of Lading
  • Value Chain Roadmaps™ - AVATAR’s configurable supply chain optimization methodology has been utilized at Fortune 1000 companies to Small Businesses to reduce costs and optimize performance
  • Electronic Data Interchange (EDI) – Analysis, EDI software, outsourcing and help desk support
  • Technical Documentation and IETMs – Complex software, hardware and engineering environments, S1000D expertise, software user manuals, and software programmer guides
  • Training and Interactive Multimedia – Integrated, interactive, and advanced solutions
  • Help Desk Support – US-based help desk resources specializing in complex environments